Nagajan Hadubhai Roshiya's Profile
7
Experiences0
EducationUser Details
- Gender: Male
- Status: Married
- Birth Date: 29 Jun 1992
- Country: India
Skills
Desktop Support
Operating System Installation and Configuration
Active Directory
Microsoft 365
ManageEngine / ITSM
Microsoft Endpoint Configuration Manager / SCCM
Microsoft Intune
Microsoft Azure
Hardware
Troubleshooting
Network (LAN/DHCP/VPN)
Antivirus Management
Remote support
SAP / AutoCAD Support
Windows 10 and 11
FortiClient VPN
Asset Management
Experience
Company:
Tirth Agro – Shaktiman Pvt. Ltd.
Position:
Desktop Support Engineer
Start Date:
01 Jan 2025
Description:
Deliver end-user support in an enterprise environment, maintaining 100% SLA compliance via ManageEngine ITSM. Install, configure, and troubleshoot Windows 10/11 OS on desktops and laptops. Configure Microsoft 365 suite — Outlook, OneDrive, Teams, SharePoint — for new and existing users. Perform hardware diagnostics and coordinate warranty repairs with vendors for faulty equipment. Configure IP addressing, VLAN assignments, and resolve LAN/DHCP issues for end users. Provide VIP user support, ensuring high-priority incidents are addressed and resolved promptly. Deploy OS patches, antivirus updates, and security hotfixes per scheduled maintenance windows. Conduct remote troubleshooting via VNC, Remote Desktop, and SCCM; maintain accurate ticket documentation. Troubleshot enterprise applications, including SAP, AutoCAD, and Adobe Acrobat. Perform network cabling tasks (RJ45 crimping, I/O punching) and provide basic support for CCTV and server racks.
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Company:
VDA Infosolutions Pvt. Ltd.
Position:
FMS Engineer – End User Support
Start Date:
01 Jul 2024
End Date:
01 Oct 2025
Description:
Provided desktop and laptop support at Tata Motors' EV manufacturing plant under the TCS environment. Resolved hardware, software, and connectivity issues for plant employees; logged and tracked all incidents. Coordinated with OEM vendors for warranty and hardware-related repairs and follow-up.
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Company:
Tata Chemicals Limited, Mithapur
Position:
Computer Operator / IT Support
Start Date:
01 Jan 2023
End Date:
01 Jan 2024
Company:
Tata Chemicals Limited, Mithapur
Position:
Computer Operator / IT Support
Start Date:
01 Jan 2021
End Date:
01 Jan 2022
Company:
ROSHIYAtech, Mithapur
Position:
Computer Technician & Shop Owner
Start Date:
01 Jun 2020
End Date:
01 Jun 2024
Company:
Tata Chemicals Limited, Mithapur
Position:
Computer Operator / IT Support
Start Date:
01 Jan 2015
End Date:
01 Jan 2017
Company:
ROSHIYAtech, Mithapur
Position:
Computer Technician & Shop Owner
Start Date:
01 Jan 2015
End Date:
01 Jan 2017
Description:
Diagnosed and repaired desktop and laptop hardware issues for individual and business clients. Installed operating systems, drivers, and software; performed data recovery from failed hard drives. Managed website hosting, cPanel/WHM, WordPress development, and basic SEO for clients.
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Education
You haven't added your Education yet. Please fill it in your profile.
Job Preference
- Job Fields: IT
- Cities: Devbhumi Dwarka
- States: Gujarat
- Countries: India