Vertex Infosoft Solutions Pvt. Ltd

Mohali, Punjab, India

₹15,000 - ₹25,000 monthly

Fresher Full Time Permanent Day shift

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Job Description
  1. Provide technical support to clients or internal teams via phone, email, or chat
  2. Troubleshoot software, hardware, or network issues
  3. Assist in installation, configuration, and maintenance of IT systems or products
  4. Document reported issues, resolutions, and technical procedures
  5. Escalate complex technical problems to senior engineers or development teams
  6. Monitor system performance and provide feedback for improvements
  7. Support product testing, deployment, and updates
  8. Participate in training sessions to stay updated on products and technologies
  9. Maintain knowledge of company products, tools, and services
  10. Ensure timely resolution of tickets and maintain service level agreements (SLAs)
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Job Role
Position

Senior

Job type

Full Time, Permanent

Working Type

on-site

Shift

Day shift

Job requirements
Experience

Fresher

No. of Opening

1

Education

DCSE - Diploma in Computer Science & Engineering, B.Com IT - B.Com in Information Technology, B.Tech CSE - B.Tech in Computer Science, B.Tech IT - B.Tech in Information Technology, B.Sc CS - B.Sc in Computer Science, B.Sc IT - B.Sc in Information Technology, MSc CS - MSc in Computer Science, MSc IT - MSc in Information Technology, MCA - Master of Computer Applications, BCA - Bachelor of Computer Applications, B.E Computer Science & Engineering, B.Tech in Information Technology

Skills

Written Communication Skills, PHP, HTML

Job Specifications
Field/Industry

IT Industries

About Company
Name

Vertex Infosoft Solutions Pvt. Ltd

Work Location

Plot Number I-64, IT City Rd, Sector 83, Alpha, Sahibzada Ajit Singh Nagar, Mohali, 140306, Punjab, India

Job posted by Vertex Infosoft Solutions Pvt. Ltd

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