Location: Surat, Gujarat
Experience: Fresher / Experience Can Apply
Qualification: Min Bachelor’s degree
Timing:
- 11:30 AM to 9:30 PM (Day)
- 9:30 AM to 9:30 PM (Day)
- 9:30 PM to 9:30 AM (Night)
- 9:30 PM to 7:30 AM (Night)
Skills and Requirements:
- Proficient in Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint.
- Fluent English Speaking is Mandatory.
- Good Communication Skills.
- High-level written and verbal communication skills.
Roles & Responsibilities:
- Develop and maintain customer service standards, policies, and procedures.
- To update and prepare summary incident reports on critical/complex/Major incidents suitable for internal and external management review.
- Working response through phone-calls or e-mails.
- To perform the quality checks of clarify incidents ensuring the updates are done as per the customer and service excellence expectations, ensuring templates are followed.
- Maintain / Update Weekly report.
- Collaborate with key persons to ensure clarity of the specifications.
- Make sure to correct the format (i.e., font size, font style, bold/bracket name, bullet points, remove blank space, text alignment, margin etc.)
- If the details in mail is too brief make it short with sense and covering all the points.
- Always correct grammar, spell check, punctuation
- Make a call to the site to investigate relevant information and update it accordingly.
- Check the format of document sent by the site, if not proper then ask the site to resend in the latest format.
