Customer Care Executive

Octal IT Solution LLP

Jaipur, Rajasthan, India

₹15,000 - ₹22,000 monthly

Max. 1 Years Full Time Permanent Day shift

AI Match Score

Job Description

Handle customer queries and complaints via phone, email, or chat in a professional manner.
Provide accurate information regarding products, services, or policies.
Maintain records of customer interactions and feedback in CRM software.
Ensure timely resolution of issues and follow up with customers as necessary.
Coordinate with internal teams (sales, technical, operations) to resolve customer concerns.
Build and maintain strong customer relationships to ensure satisfaction and retention.
Meet or exceed performance targets such as call handling time, response rate, and quality score.
Handle inbound and outbound calls as per process requirements.
Escalate complex issues to higher management when needed.
Continuously improve communication and service quality through feedback and training.

Job Role

Position

Executive

Job type

Full Time, Permanent

Working Type

on-site

Shift

Day shift

Job requirements

Experience

Max. 1 Years

No. of Opening

Education

HSC / 12 in Commerce, Graduate in Commerce, Graduate, B.com

Skills

Written Communication Skills, Salesforce, PHP

Job Specifications

Field/Industry

IT Industries

About Company

Name

Octal IT Solution LLP

Work Location

Roop Vihar Colony, 6/78, Hari Marg, near Shop number 8, Block B, Malviya Nagar, Jaipur, 302017, Rajasthan, India

Job posted by Octal IT Solution LLP

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Customer Care Executive

Job Description

Job Role

Position

Job type

Working Type

Shift

Job requirements

Experience

No. of Opening

Education

Skills

Job Specifications

Field/Industry

About Company

Name

Work Location

Job posted by Octal IT Solution LLP

Jobs by Locations

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Customer Care Executive

Job Description

Job Role

Position

Job type

Working Type

Shift

Job requirements

Experience

No. of Opening

Education

Skills

Job Specifications

Field/Industry

About Company

Name

Work Location

Job posted by Octal IT Solution LLP

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