Agrolt Solutions

Customer Experience Offices

Agrolt Solutions

Rajkot, Gujarat, India

₹30,000 - ₹50,000 monthly

Min. 2 Years Full Time Permanent Day shift

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Job Description
  1. Handle customer queries, complaints & feedback via call, email, chat or in-person
  2. Ensure positive customer experience and high satisfaction levels
  3. Resolve issues within defined TAT and follow escalation processes
  4. Maintain accurate customer records & interaction logs
  5. Coordinate with internal teams for issue resolution
  6. Collect and analyze customer feedback for service improvement
  7. Support onboarding, retention & loyalty initiatives
  8. Adhere to company policies, SOPs & service standards
  9. Meet customer service KPIs and quality benchmarks
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Job Role
Position

Manager

Job type

Full Time, Permanent

Working Type

on-site

Shift

Day shift

Job requirements
Experience

Min. 2 Years

No. of Opening

1

Education

Graduate, MBA, Postgraduate

Skills

Excellent communication, target-oriented, Strong leadership, team-handling skills, negotiation abilities

Job Specifications
Field/Industry

General / Other

About Company
Name

Agrolt Solutions

Work Location

4,5, Shining Gate, Survey No. 84, Plot No. 3, Industrial Area, Shapar, Rajkot, 360024, Gujarat, India

Job posted by Agrolt Solutions

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