GEMGEM

Customer Support Associate

GEMGEM

Surat, Gujarat, India

₹18,000 - ₹30,000 monthly

1 to 3 Years Full Time Permanent Day shift

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Job Description
  1. Handle inbound and outbound customer calls, emails, or chat inquiries professionally.
  2. Understand customer needs and provide accurate, relevant information or solutions.
  3. Log, track, and resolve customer complaints within defined timelines.
  4. Maintain detailed records of interactions in the CRM or ticketing system.
  5. Escalate complex issues to the appropriate department when necessary.
  6. Follow up with customers to ensure issue resolution and satisfaction.
  7. Achieve performance targets such as response time, resolution rate, and customer satisfaction.
  8. Assist in onboarding new customers or providing product/service training when required.
  9. Collect customer feedback and share insights with management for process improvement.
  10. Maintain a positive, empathetic, and professional attitude toward customers at all times.
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Job Role
Position

Executive

Job type

Full Time, Permanent

Working Type

on-site

Shift

Day shift

Job requirements
Experience

1 to 3 Years

No. of Opening

1

Education

Graduate, Postgraduate, DBA - Diploma in Business Administration, B.Com BA - B.Com in Business Administration, BBA - BBA (Bachelor of Business Administration), MBA - Master of Business Administration

Skills

Salesforce, PHP, R

Job Specifications
Field/Industry

General / Other

About Company
Name

GEMGEM

Work Location

OFFICE 101-102, Sargam Complex, opp. Bhulka Bhavan School, above BOB, Adajan Gam, Adajan, Surat, 395009, Gujarat, India

Job posted by GEMGEM

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