Canary Mail

Customer Support Executive

Canary Mail

Rajkot, Gujarat, India

₹15,000 - ₹28,000 monthly

Min. 1 Years Full Time Permanent Day shift

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Job Description
  1. Handle customer queries via calls, emails, and chat
  2. Resolve customer complaints and service requests efficiently
  3. Maintain and update customer records in CRM systems
  4. Follow up with customers to ensure issue resolution
  5. Escalate complex issues to senior teams when required
  6. Provide accurate product/service information to customers
  7. Maintain service quality as per SLA standards
  8. Collect customer feedback and report improvement areas
  9. Coordinate with internal departments for smooth resolution


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Job Role
Position

Executive

Job type

Full Time, Permanent

Working Type

on-site

Shift

Day shift

Job requirements
Experience

Min. 1 Years

No. of Opening

1

Education

Graduate, Postgraduate, B.A. General - Bachelor of Arts (B.A.) – General, B.Com General - B.Com – General (Bachelor of Commerce)

Skills

R, Market Research, Networking, JUnit/TestNG, JQuery

Job Specifications
Field/Industry

General / Other

About Company
Name

Canary Mail

Work Location

Office No. 410, Aditya One, Kalawad Road, Opp. Iskon Temple, Kankot, Rajkot, 360005, Gujarat, India

Job posted by Canary Mail

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