EliteEvince Technologies

Customer Support Executive

EliteEvince Technologies

Ahmedabad, Gujarat, India

₹15,000 - ₹40,000 monthly

Fresher Full Time Permanent Day shift
Job Description
  1. Handle inbound and outbound customer calls to resolve queries, complaints, and service requests.
  2. Provide prompt, accurate, and courteous support to customers via phone, email, or chat.
  3. Maintain customer records and update information in the CRM or ticketing system.
  4. Assist customers with product/service information, troubleshooting, and issue resolution.
  5. Escalate complex issues to the appropriate department and follow up until resolution.
  6. Gather customer feedback to improve service quality and processes.
  7. Meet performance metrics such as call handling time, resolution rate, and customer satisfaction scores.
  8. Participate in training sessions to improve product knowledge and communication skills.
  9. Support team in achieving customer service goals and KPIs.
  10. Maintain professionalism and empathy in all customer interactions.


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Job Role
Position

Executive

Job type

Full Time, Permanent

Working Type

on-site

Shift

Day shift

Job requirements
Experience

Fresher

No. of Opening

1

Education

Graduate, Postgraduate

Skills

Excellent verbal and written communication skills, Ability to handle difficult or irate customers professionally, Good time management and multitasking skills, Ability to work in a team-oriented environment, Adaptability to different communication channels (phone, email, chat)

Job Specifications
Field/Industry

IT Industries

About Company
Name

EliteEvince Technologies

Work Location

A-713, Dev Aurum Commercial Complex, 100 Feet Anand Nagar Rd, Prahlad Nagar, Ahmedabad, 380015, Gujarat, India

Job posted by EliteEvince Technologies

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