GoodWorkLabs

Internal IT Support Lead

GoodWorkLabs

Bengaluru, Karnataka, India

₹40,000 - ₹135,000 monthly

6 to 10 Years Full Time Permanent Day shift

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Job Description
  1. Lead and manage the internal IT support / service desk team.
  2. Handle escalated technical issues and ensure timely resolution.
  3. Monitor and manage incident, problem, and change management processes.
  4. Ensure SLA adherence and service quality standards.
  5. Provide support for desktops, laptops, printers, and peripherals.
  6. Manage Active Directory, user access, and permissions.
  7. Administer Microsoft 365 / O365, email, and collaboration tools.
  8. Support network troubleshooting (LAN/WAN, VPN, Wi-Fi).
  9. Oversee IT asset management and software licensing.
  10. Coordinate with vendors for hardware, software, and AMC services.
  11. Conduct periodic system audits and security checks.
  12. Maintain IT documentation and knowledge base.
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Job Role
Position

Senior

Job type

Full Time, Permanent

Working Type

on-site

Shift

Day shift

Job requirements
Experience

6 to 10 Years

No. of Opening

1

Education

BSC(IT), B.Tech, MCA - Master of Computer Applications, BCA - Bachelor of Computer Applications

Skills

Time Management, Creative Problem Solving, Team Collaboration

Job Specifications
Field/Industry

IT Industries

About Company
Name

GoodWorkLabs

Work Location

3rd Floor, Akshay Tech Park, Whitefield, Bengaluru, 560066, Karnataka, India

Job posted by GoodWorkLabs

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