GoodWorkLabs

Service Delivery Manager

GoodWorkLabs

Bengaluru, Karnataka, India

₹120,000 - ₹190,000 monthly

10 to 15 Years Full Time Permanent Day shift

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Job Description
  1. Manage overall service delivery for assigned clients/accounts.
  2. Ensure adherence to SLA, KPI, and contractual obligations.
  3. Lead incident, problem, and change management processes.
  4. Handle client escalations and ensure timely resolution.
  5. Conduct regular service review meetings with clients.
  6. Monitor operational performance metrics and prepare reports.
  7. Coordinate with cross-functional teams (Infrastructure, Application, Network, Security).
  8. Drive continuous service improvement initiatives.
  9. Manage resource planning and capacity management.
  10. Ensure compliance with ITIL and organizational processes.
  11. Mentor and lead service delivery teams.
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Job Role
Position

Manager

Job type

Full Time, Permanent

Working Type

on-site

Shift

Day shift

Job requirements
Experience

10 to 15 Years

No. of Opening

4

Education

BBA - BBA (Bachelor of Business Administration), Graduate, Postgraduate, MBA - Master of Business Administration

Skills

Project Management, Risk Assessment, Team Coordination

Job Specifications
Field/Industry

IT Industries

About Company
Name

GoodWorkLabs

Work Location

3rd Floor, Akshay Tech Park, Whitefield, Bengaluru, 560066, Karnataka, India

Job posted by GoodWorkLabs

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